In the first part of the Zero Confusion Policy series, we talked about how clear communication can help a team become truly productive by eliminating any kind of misunderstanding.

📖 If you haven’t read it yet, here’s the link to the session that inspired this series:
https://www.wafisolutions.com/zero-confusion-policy-part-1/

In this second part, we’ll talk about how a well-written User Story makes it extremely easy for developers or any team member to understand exactly what needs to be done — which is a core part of our Zero Confusion approach.

User Stories Are No Longer a Headache

Before the AI era, writing a proper User Story used to be a painful and time-consuming task. But now, thanks to tools like ChatGPT, it has become as easy as writing a short message — if you know how to prompt properly.

Let me walk you through a real example from my experience.

🎯 ChatGPT Prompt

Add Booking
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Guest (Dropdown)
 Prayer living in a room (Checkbox)
 First Name *
 Last Name *
 Phone
 Email
 Period (Date Range)
 Adults (Dropdown 0-30)
 Children (Dropdown 0-30)
 Room Type (Standard/Double)
 Room No
 Rate (Dropdown)
 Check-in Time
 Check-out Time
 With Early Check-in (Checkbox) (Select Time)
 With Late Check-out (Checkbox) (Select Time)
 Status (Confirmed/New/Booking Offer)
Validations
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The selected number of adults exceeds the allowed limit set in the room type settings.
 The selected number of children exceeds the allowed limit set in the room type settings.
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Create a user story based on a hotel booking creation functionality. The validations here are just examples. Provide a standard user story based on the above information.
Give the Field Name, Data Type, Is Required, Validations, and Notes in a table format.

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📝 ChatGPT Response (Modified Slightly)

User Story:

As a hotel receptionist,
I want to create a booking by entering guest and stay details,
so that I can manage reservations efficiently.

Field Name	Data Type	Required	Validations	Notes
Guest	Dropdown	No	Must select from the list of existing guests.	Optional if entering guest details manually.
Prayer living in a room	Checkbox	No	None	Indicates if the guest is part of a prayer group.
First Name	Text	Yes	Must not be empty.	Mandatory for identifying the guest.
Last Name	Text	Yes	Must not be empty.	Mandatory for identifying the guest.
Phone	Text	No	Must be a valid phone number format (e.g., 10-15 digits).	Optional contact information for the guest.
Email	Text	No	Must be a valid email address format.	Optional contact information for the guest.
Period	Date Range Picker	Yes	Start date must be earlier than or equal to the end date.	Specifies the booking duration.
Adults	Dropdown (0-30)	Yes	Must not exceed the maximum allowed limit for the selected room type.	Number of adults staying in the room.
Children	Dropdown (0-30)	Yes	Must not exceed the maximum allowed limit for the selected room type.	Number of children staying in the room.
Room Type	Dropdown	Yes	Must select a valid room type (Standard/Double).	Determines the type of room being booked.
Room No	Text or Dropdown	No	Must select a valid and available room number.	Links the booking to a specific room.
Rate	Dropdown	Yes	Must select a predefined rate from the list.	Determines the cost for the booking.
Check-In Time	Time Picker	Yes	Must be a valid time within the hotel’s operational hours.	Specifies the check-in time for the guest.
Check-Out Time	Time Picker	Yes	Must be a valid time within the hotel’s operational hours.	Specifies the check-out time for the guest.
With Early Check-In	Checkbox	No	If selected, must have a valid early check-in time.	Allows guests to check in earlier than the standard time.
Early Check-In Time	Time Picker	No	Must be a valid time within the hotel’s early check-in policy.	Only required if “With Early Check-In” is selected.
With Late Check-Out	Checkbox	No	If selected, must have a valid late check-out time.	Allows guests to check out later than the standard time.
Late Check-Out Time	Time Picker	No	Must be a valid time within the hotel’s late check-out policy.	Only required if “With Late Check-Out” is selected.
Status	Dropdown	Yes	Must select a valid status (Confirmed/New/Booking Offer).	Indicates the current status of the booking.

Acceptance Criteria 

1. Field Validation
   1. Required fields must not be empty.
   2. Appropriate error messages are displayed for invalid inputs or missing data.
2. Guest Details
   1. Users can select an existing guest or manually input guest details.
   2. If guest fields are different and guest is selected from dropdown, update the data
3. Date and Time Validations
   1. The start date must be earlier than or equal to the end date.
   2. Check-in and check-out times must adhere to hotel policies.
   3. Early/Late check-in/out times require the respective checkboxes to be selected.
4. Room and Occupancy
   1. Adult/Child count must not exceed the room type limits.
   2. Users must select a valid room type and rate.
      
5. Status Selection
   • Booking status must be one of the predefined options: Confirmed, New, or Booking Offer.  
6. Booking Confirmation
   • Booking can only be saved if all required validations pass.

💡 Why Write Stories Like This?

A user story written in this format removes all assumptions.
The developer doesn’t have to guess.
This is how we apply our Zero Confusion Policy in real projects.

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✅ Conclusion

A good User Story isn’t just a requirement — it becomes a contract between the product manager, designer, developer, and QA.

With this approach:

• Developers save time
• QA teams test faster
• Clients receive exactly what they expect

In the next part of this series, we’ll show how to break down tasks into smaller chunks — so each task becomes something that can be completed in 3–4 hours max.

Stay tuned for Part 3: Use AI for Solution Design 🚀