Introduction:

In the ever-evolving landscape of human resources management, our client, a leading UK-based company, faced the challenge of accommodating diverse company policies within a standardized SaaS HR platform. Recognizing the need for a comprehensive solution, our team embarked on the journey to develop a versatile and customizable HR platform that not only streamlined administrative processes but also embraced the unique policies of different organizations.

Client Background:

Our client, a prominent UK company, required a robust HR solution that could effectively manage various aspects of employee administration, from leaves and expenses to training and development. With a diverse clientele, it was crucial to address the challenge of adapting the platform to different company policies and regulations.

Challenges:

• Developing a SaaS platform is always challenging because each company has different requirements, so to align the overall requirements of several companies, the idea needs to be dynamic.
• The HR domain is complex as the departments, workflow, process, policies etc. vary company wise, hence there is a requirement for a dynamic rule.
• We came across technical challenges in the initial stages of launching the software. The clients were giving feedback about custom features for their companies which required re-building the software.
• As it was growing rapidly and new companies onboarding frequently, data management became an issue.
• We had to ensure that the data of various companies did not mix up as we provided shared database.
• The UI/UX design was a big challenge as we were offering a single design to the public at large.

Solution:

• Modular Design
  • The first thing that we did was consider modular design as a solution because there are smaller companies that require simple modules such as attendance, leave etc.; on the other hand, the larger companies require sophisticated modules like training & development, expense, accounts, payroll etc. The smaller companies are reluctant to spend a hefty amount as their budget is limited; on the contrary, the larger companies like to accommodate the HR department with more facilities to bring out the optimal outcome. So, we selected modular design for our client.
  • We set modular pricing for the SaaS platform as it is convenient for the users to subscribe depending on their budget.

• Custom Rules Settings:
  • Introduced a custom rules settings module for each HR module (Employee Management, Leaves, Expenses, Attendance, Training & Development, File Cabinet).
  • Administrators can define and modify policies at the company, department, and user levels, ensuring flexibility for diverse organizational structures.
• Roles and Permissions Hierarchy:
  • Developed a robust roles and permissions hierarchy to control access and actions within the platform.
  • Granular control at both role and user levels, allowing organizations to tailor access rights to their specific needs.
• Integration with Third-Party Apps:
  • Seamless integration with popular third-party applications like Xero and Google Calendar, enhancing the platform’s functionality and providing a unified experience for users.

• Data Management:
  • We solved the challenge of data management by making the system cloud based and keeping it hybrid i.e., companies could store their data in shared or separate database.
• Advanced Features:
  • Introduced map navigation for expense calculation, simplifying travel expense management.
  • Implemented In/Out/Break attendance calculation for accurate time tracking.
  • File and directory sharing capabilities for streamlined collaboration.
  • User-wise training and development tracking for personalized employee growth plans.

Results:

• Adoption and User Satisfaction:
  • Increased adoption of the platform by UK companies, owing to its adaptability to diverse policies.
  • Positive feedback on the ease of customization and user-friendly interface.
• Efficiency Gains:
  • Companies experienced significant efficiency gains in HR processes, reducing administrative overhead and manual errors.
• Integrated Workflows:
  • Seamless integration with third-party apps streamlined workflows, providing a comprehensive solution for HR management.